What Does a Parrot Know About PTSD? By CHARLES SIEBERT


Untitled-2What Does a Parrot Know About PTSD?

An unexpected bond between damaged birds and traumatized
veterans could reveal surprising insights into animal intelligence.

Inside one mesh-draped enclosure, Julius, a foot-high peach-white Moluccan cockatoo with a pink-feathered headdress, was madly pacing, muttering in the native tongue of the Korean woman who, along with her recently deceased husband, had owned him. Next door, a nearly three-foot-tall blue-and-gold macaw named Bacardi, abandoned by a truck driver who was spending too much time on the road, kept calling out for someone named Muffin, before abruptly rising up and knocking over his tray of food to surrounding squawks of delight. Across the way, Pinky, a Goffin’s cockatoo, the castoff of a bitter custody battle between his original female owner and the husband who threatened to spite her by cutting off her beloved pet’s wings, was mimicking a blue jay’s high-pitched power-saw plaint. More screams rang out and then, in the ensuing silences, random snippets of past conversations: ‘‘Hey, sweetheart!’’ ‘‘Whatever.’’ ‘‘Oh, well.’’ ‘‘Whoa! C’mon man!’’ Soon, from a far corner, came the whistling, slow and haunted, of the theme from ‘‘Bridge on the River Kwai.’’

‘‘They had me loaded up on so many kinds of medications, I was seeing little green men and spiders jumping out of trees,’’ Love continued, as a six-inch-tall female caique parrot from the Amazon Basin named Cashew dutifully paced across her shoulders. Back and forth she went, from one side to the other, in determined, near- circular waddles.

For the next 10 minutes, Love, her eyes closed, her arms still at her sides, continued to engage in one of the many daily duets she does with each one of Serenity Park’s winged residents, listing her shoulders up and down like a gently rocking ship, Cashew’s slow, feather-light paddings all the while putting Love further at ease. Now and again, Cashew would pause to give a gentle beak-brush of Love’s neck and ear, and then crane her head upward toward Love’s mouth to receive a couple of kisses. She made a few more passes, back and forth, then abruptly climbed atop Love’s head. Smiling broadly, Love let her loll around up there on her back for a time, Cashew using the same upward scooping wing flaps that caiques employ to bathe on wet rain-forest leaves.

In the wild, caiques, diminutive dollops of luminous yellow, white and deep blue-green, fly in huge, tightly knit flocks whose collective wing feathers make a singular whirring sound above the rain-forest canopy. Cashew, however, for reasons unknown, had her wings overclipped by her former owner, who had bought her as a pet and then abandoned her. So each day now, Love helps her learn how to take to the air again.

The flight lessons are usually administered at the end of Love’s daily rounds. Each morning at dawn, she arrives at Serenity Park from her boat at the marina. For the next four to five hours, she, like the six other veterans in the work-therapy program there, brings food and water to the parrots, cleans their cages and nuzzles and coos and talks and squawks with them. Love, by far the most animated of the veterans that I met at the park, flits from enclosure to enclosure, miming each bird’s movements, mimicking their individual voices and attitudes and, as with Cashew, tries to restore what was taken from them.


Phoebe, Dino and Kiki, three umbrella cockatoos. CreditJack Davison for The New York Times

She had only to say her student’s name once that day and Cashew was upright in Love’s right palm, a knowing head tilt signaling her readiness. Love set Cashew on a nearby perch and with the thumb and forefinger of both hands took hold of each wing by the tip and moved them up and down a few times as though priming a pump. She then extended an index finger, held Cashew briefly aloft and with a quick thrust upward let her fall free. Some frantic flailing quickly morphed into firmer flaps, Cashew’s wings finally gathering just enough air for her to gain the netting on the far side of her large mesh home. ‘‘You see,’’ Love said, beaming. ‘‘She can actually go a little distance.’’

Taking hold of Cashew once again, she cupped her against her cheek. ‘‘Their spirit gives me the will to get up and do it another day. They’re all victims here. Kind of like what the veterans have been through, in a way.’’ Love lowered her hands and watched Cashew roll over once more on her back, a play position known as wrestling that is peculiar to caiques. ‘‘They don’t belong in captivity,’’ Love said, rubbing Cashew’s white breast feathers. ‘‘But they have a real survivor’s mentality. These forgotten great beams of light that have been pushed aside and marginalized. I see the trauma, the mutual trauma that I suffered and that these birds have suffered, and my heart just wants to go out and nurture and feed and take care of them, and doing that helps me deal with my trauma. All without words.’’

Abandoned pet parrots are twice-traumatized beings: denied first their natural will to flock and then the company of the humans who owned them. In the wild, parrots ply the air, mostly, in the same way whales do the sea: together and intricately. Longtime pairs fly wing to wing within extended, close-knit social groupings in which individual members, scientists have recently discovered, each have unique identifiable calls, like human names. Parrots learn to speak them soon after birth, during a transitional period of vocalizing equivalent to human baby babbling known as ‘‘subsong,’’ in order to better communicate with members of their own flocks and with other flocks. This, it turns out, is the root of that vaunted gift for mimicry, which, along with their striking plumages and beguilingly fixed, wide-eyed stares, has long induced us to keep parrots — neuronally hard-wired flock animals with up to 60-to-70-year life spans and the cognitive capacities of 4-to-5-year-old children — all to ourselves in a parlor cage: a broken flight of human fancy; a keening kidnapee.

There were 34 parrots at Serenity Park when I was there last summer — representing a range of the more than 350 species in the psittaciformes order — a majority of them abandoned and now deeply traumatized former pets that had outlived either their owners or their owners’ patience. A parrot separated from its flock will flock fully and fiercely to the attentions and affections of its new human keeper. And when that individual, for whatever reason, fails to uphold his or her end of such an inherently exclusive relationship, the effects are devastating.

Up and down the aviary-lined corridor of Serenity Park are the winged wreckages of such broken bonds. On and on they go: the ceaseless pacing and rocking and screaming, the corner-cowering, self-plucking and broken-record remembrances. And yet at Serenity Park, the very behaviors that once would have further codified our parrot caricatures — ‘‘birdbrained,’’ ‘‘mindless mimicry,’’ ‘‘mere parroting’’ and so on — are recognized as classic symptoms of the same form of complex post-traumatic stress disorder afflicting the patients in the Veterans Administration Medical Center. They’re also being seized upon as a source of mutual healing for some of the most psychologically scarred members of both species.


Bobbi, a Goffin’s cockatoo who was kept in a kitchen drawer by her former owner.CreditJack Davison for The New York Times

‘‘The problem with parrots is that they’re so intensely attuned,’’ Lorin Lindner, the psychologist who founded Serenity Park, told me one afternoon as we stood watching Julius pace back and forth, speaking in Korean. ‘‘Parrots have so many social neurons. Their brain is filled with the capacity to mirror their flock. It’s so crucial for survival to be able to know what the flock is doing, to know what the danger signs are, when they have to get together, when night is falling and they are called to roost. They’re so attuned to being socially responsive that they can easily transfer that to us. They have the ability to connect, to feel this closeness with another being, another species.’’

Listening to Julius that day reminded me of a story I read not long ago in the journal Current Biology about a 22-year-old male Asian elephant named Koshik that resides at the Everland Zoo in Yongin, South Korea. Separated from the two female Asian elephants he was raised with in captivity, Koshik lived alone at Everland for seven years, a period during which he construed a way of speaking perfectly intelligible Korean words by sticking his trunk in his mouth and then using his tongue to shape his own plosive trumpetings into the language of the zoo’s workers and local visitors. Such ‘‘vocal learning,’’ the researchers who wrote the paper concluded, isn’t an attempt to directly communicate with us so much as it is a way for a highly social species like the elephant ‘‘to cement social bonds’’ with the only other species available.

It’s one of those unlikely natural outcomes of the so-called anthropocene, the first epoch to be named after us: the prolonged confinement of intelligent and social creatures, compelling them to speak the language of their keepers. And now, in yet another unlikely occurrence, parrots, among the oldest victims of human acquisitiveness and vainglory, have become some of the most empathic readers of our troubled minds. Their deep need to connect is drawing the most severely wounded and isolated PTSD sufferers out of themselves. In an extraordinary example of symbiosis, two entirely different outcasts of human aggression — war and entrapment — are somehow helping each other to find their way again.

Lindner, a 59-year-old native of Queens, N.Y., knew little about parrots when she first came to Los Angeles in 1976 to finish college and go to grad school in behavioral sciences at U.C.L.A. Then one day in 1987, a week before Christmas, she received a call from a friend who knew of her deep affection and affinity for animals. ‘‘He was looking for someone to take this female parrot he heard about named Sammy,’’ Lindner recalled. ‘‘She was living alone in a Beverly Hills mansion. The owner had put the house up for sale and decided to leave Sammy behind. The bird matched the place’s décor, and he thought the new owners might like that. He was sending his driver over once a week to feed her. When I went to get her, the feces in her cage were piled up in a pyramid that reached her perch.’’

The following year, Lindner started a private practice in Westwood and began to do pro bono work with the increasing number of homeless veterans she encountered in the community, many of them living at that time in encampments under the nearby 405 freeway while awaiting appointments at the West Los Angeles V.A. medical center. Overwhelmed by their stories, she began devoting herself full time to veterans, eventually enlisting the backing of the state to head a nonprofit homeless-veteran-rehabilitation program, known as New Directions, at a residential treatment center.


Lilly Love with Julius, a Moluccan cockatoo.CreditJack Davison for The New York Times

Spending more and more time at work, Lindner soon decided to take in another orphaned cockatoo named Mango as a ‘‘flock mate’’ for Sammy. Before long, she was tending to both New Directions, which was relocated in 1997 to a newly refurbished building on the grounds of the V.A. center, and a sanctuary for homeless parrots that she started that same year with a friend on a four-acre plot an hour-and-a-half drive north in Ojai. One morning, near the end of 1997, Lindner found herself leading yet another veterans’ group-therapy session that was getting nowhere.

‘‘The guys are sitting around, all stoic, arms crossed, not saying anything,’’ she recalled. ‘‘They’d been like that for a number of weeks. So for a change, I took them up to Ojai to help build some new aviaries there. All of the sudden these same tight-lipped guys are cuddling up to the parrots and talking away with them.’’

Lindner was soon repeating the same exercise with other veterans. The transformations she saw in both species were so pronounced that she promptly set about persuading the V.A. to allot her the grounds of an old outdoor basketball court just down the hill from the medical center so she could move the birds from her Ojai sanctuary and start a work-therapy program there. (Veterans are paid a stipend to work in the sanctuary; some, like Love, volunteer their time.) She began with two 25-foot-high aviaries; there are now nearly two dozen. Some hold as many as three or four birds, like Kiki, Phoebe and Dino (a.k.a. the Three Stooges), a now inseparable troika of umbrella cockatoos who spend their days cuddling and grooming one another. Others contain just one bonded pair like Mandy and Kookie, a female and male eclectus parrot couple, a species native to the Solomon Islands, or Jester and Tango, one Harlequin and one green-wing macaw, who never leave each other’s side. And then there are the quarters of the inveterate loners, birds still caught somewhere between their inherent, wild selves and their captive ones: Cashew, Bacardi or Julius, who is afraid of other parrots because, as Lindner explained, ‘‘he doesn’t think he is one.’’

As I stood talking that day with Lindner, who is warm and effusive, with long blond hair and bangs, I watched Jim Minick, a former Navy helicopter-squadron member who did three tours of duty overseas and suffered severe upper-body injuries in a fall from his chopper, get his fingernails cleaned by Bacardi, the blue-and-gold macaw. In another enclosure, Jason Martinez, a wheelchair-bound Army veteran, sat alongside Molly, an African gray, resting on her perch, the two of them just staring at each other.

Love approached. She was holding an elderly Goffin’s cockatoo named Bobbi, a bird kept most of her life by her owner in a kitchen drawer. She looked like a tiny plucked blue chicken, her only remaining plumage some straggly wing and tail feathers and a frayed skull cap of the ones she couldn’t reach with her beak to mutilate. Love held Bobbi aloft on her index finger and then went dashing down the path between the compound’s two rows of aviaries, shouting, ‘‘Fly, Bobbi, fly,’’ giving her fruitlessly flapping charge at least the semblance of flight.

‘The parrots get what the veterans are going through and, of course, the veterans get them, too, because, hey, they are all pretty much traumatized birds around here.’

‘‘You can look in their eyes,’’ Love said, returning with Bobbi, ‘‘any of these parrots’ eyes, and I myself see a soul. I see a light in there. And when they look at you, they see right into your soul. Look around. They’re all watching. They notice everything. It’s intense.’’

I turned to take in a multitiered array of stares, feeling at once beheld and uplifted by creatures a fraction of my weight. I couldn’t place it at first, the slow-swiveling sideswipe of their gazes, the way they’ll dip their heads below their own bodies and then crane smoothly upward, like a movie camera pulling focus. And then it came to me: They reminded me of those C.G.I. velociraptors in films, except that the scales have turned to feathers and the stunted forelimbs to vibrant wings. Time, all at once, lurched wildly backward and ahead, depositing me right back where I’d been, in that moment, and yet deeper and more present.

‘‘God is a parrot,’’ Love said. ‘‘I know that now. God supposedly interprets and mimics what we do on earth, right? Is a reflection of us? So I believe God, if she exists, must be a parrot.’’

Animal-assisted therapy is hardly a novel prescription, having been employed at least since the 18th century, when the York Retreat for the mentally ill opened in England in 1796 and began allowing patients to roam the outside grounds among farm animals. At his office in Vienna, Sigmund Freud regularly had his chow Jofi on hand during psychoanalysis sessions to reassure and relax his patients, allowing them to open up more readily. The U.S. military used dogs as early as 1919 as a therapeutic aid in the treatment of psychiatric patients at St. Elizabeth’s Hospital in Washington. Still, what distinguishes the mutually assuaging bond that the veterans and parrots are forming at Serenity Park is the intelligence — at once different from ours and yet recognizable — of the nonhuman part of the equation.

There is abundant evidence now that parrots possess cognitive capacities and sensibilities remarkably similar to our own. Alex, the now-deceased African gray parrot studied for years by his longtime companion, Dr. Irene Pepperberg, a psychology professor, is regularly held up as the paragon of parrot intelligence. His cognitive skills tested as high as those of a 5-year-old child. He mastered more than 100 words, grasped abstract concepts like absence and presence (Alex excelled at the shell game) and often gave orders to and toyed with the language of researchers who studied him, purposely giving them the wrong answers to their questions to alleviate his own boredom. Alex was also given to demonstrating what we would characterize in ourselves as ‘‘hurt feelings.’’ When Pepperberg returned to Alex one morning after a three-week absence, he turned his back on her in his cage and commanded, ‘‘Come here!’’


Of a Feather

CreditJack Davison for The New York Times

Stories like these are, in fact, legion among those who keep and work with parrots. Dr. Patricia Anderson, an anthropologist at Western Illinois University, told me that her expertise in anthrozoology, the study of human-animal relations, is daily tested by her own cadre of adopted, orphaned parrots, including the first bird she decided to take in nearly 30 years ago, a Quaker, or monk, parrot named Otis.

‘‘He was so bright,’’ Anderson told me. ‘‘I taught him to say ‘thank you.’ Very anthropocentric of me, I know, but he generalized it appropriately to anything I ever did for him. He never said it randomly. He only said it when I did something for him, so it appeared to have meaning to him. There appeared to be some cognition going on, and this totally blew my mind.’’ Anderson read extensively about parrots and learned that anytime she left, she should say, ‘‘I’ll be right back.’’ ‘‘I started saying that, and then whenever I began to put my shoes on in the morning to get ready to go to work, he’d say: ‘Right back? Right back?’ ’’

Though the avian cerebrum possesses only the tiniest nub of the structures associated with mammalian intelligence, recent studies of crows and parrots have revealed that birds think and learn using an entirely different part of their brains, a kind of avian neocortex known as the medio-rostral neostriatum/hyperstriatum ventrale. In both parrots and crows, in fact, the ratio of brain to body size is similar to that of the higher primates, an encephalization quotient that yields in both species not only the usual indications of cognitive sophistication like problem-solving and tool use but also two aspects of intelligence long thought to be exclusively human: episodic memory and theory of mind, the ability to attribute mental states, like intention, desire and awareness, to yourself and to others.

Nature, in other words, in a stunning example of parallel or convergent evolution, found an entirely other and far earlier path to complex cognition: an alien intelligence that not only links directly back to minds we’ve long believed to be forever lost to us, like the dinosaurs’, but that can also be wounded, under duress, in the same ways our minds can. In one recent psychiatric study conducted at Midwest Avian Adoption and Rescue Services, a parrot sanctuary and rehabilitation facility in Minnesota, a captive-bred male umbrella cockatoo who had been ‘‘exposed to multiple caregivers who were themselves highly unstable (e.g. domestic violence, substance abuse . . . addiction)’’ was given a diagnosis of complex PTSD. ‘‘When examined through the lens of complex PTSD,’’ Dr. Gay Bradshaw, a psychologist and ecologist and an author of the study, wrote, ‘‘the symptoms of many caged parrots are almost indistinguishable from those of human P.O.W.s and concentration-camp survivors.’’ She added that severely traumatized cockatoos ‘‘commonly exhibit rapid pacing in cage, distress calls, screams, self-mutilation, aggression in response to . . . physical contact, nightmares . . . insomnia.’’

Veterans, of course, share similar psychological scarring, but whenever I asked any of them how it is that the parrots succeed in connecting where human therapists and fellow group-therapy members can’t, the answer seemed to lie precisely in the fact that parrots are alien intelligences: parallel, analogously wounded minds that know and feel pain deeply and yet at a level liberatingly beyond the prescriptive confines of human language and prejudices.


Cashew, a caique.CreditJack Davison for The New York Times

‘‘They look at you, and they don’t judge,’’ Jim Minick, the badly injured helicopter-squad member, told me. ‘‘The parrots look at you, and it’s all face value. It’s pure.’’

One afternoon at the sanctuary, I went up the hill to the V.A. hospital to talk with Leslie Martin. A clinical social worker and a director at the center’s trauma-recovery services, she often recommends parrot therapy for patients, including those who are ‘‘treatment resistant,’’ like Lilly Love. I asked Martin if the primordial nature of the parrot’s intelligence might have a particular effect on certain veterans. ‘‘Everyone knows these animals are very sensitive, like children,’’ she said. ‘‘The pure, primitive nature of their feelings, their emotions, activates your primitive brain. And then when they speak to you, it’s a real high.’’

Previous studies have shown that effective trauma therapies can help the brain construct neuronal bypasses around the scarred areas of a traumatized brain. ‘‘They’re only just starting to do research on this now, but there are phenomena that are operating in the prefrontal cortex,’’ Martin said. ‘‘There are some physiological and chemical changes happening that are real, that are measurable.’’ Lindner says she would like to one day enlist researchers to study the brain science behind the efficacy of parrot therapy and whether it is the parrots themselves that are helping the veterans or whether there are other variables at work. For now, however, she uses as her measure the nearby veterans’ garden just across from Serenity Park. For years, afflicted veterans were brought to work in the garden as a way of treating their trauma, essentially working in the same tranquil setting as the veterans at Serenity Park, the one obvious difference, of course, being the parrots. Lindner said she thinks that, using conventional measures of improvement for veterans suffering trauma — the ability to stay clean and sober; keeping up with their case-manager appointments; reuniting with family; finding gainful employment, and so on — the veterans who have been working with the parrots are doing better than those who spend time working at the garden.

‘‘There’s definitely something different going on at this place,’’ Lindner said. ‘‘We know that what’s preserved across species, all vertebrates truthfully, is the ability to feel compassion. As for birds and humans, we both have sympathetic nervous responses. We react the same way to trauma on the physiological level and in terms of the reparative nature of compassion and empathy. That’s what is doing the healing. That’s what is bringing the broken halves together. We don’t know what the actual healing factor is, but I believe that it has to do with mental mirroring. That the parrots get what the veterans are going through and, of course, the veterans get them, too, because, hey, they are all pretty much traumatized birds around here.’’

One afternoon at Serenity Park, a white pickup truck roared to a stop behind the work shed. Lindner emerged from the passenger side with a wooden box containing the ashes of her first parrot, Sammy, who died last March after living with Lindner for 27 years. Sammy was to be buried at the park later that day. The truck was driven by Serenity Park’s manager, Matt Simmons, a tautly built, square-jawed 43-year-old, who came to the sanctuary in 2006 after making little progress as a patient in traditional group therapy at the V.A. When his therapist first instructed him to visit the aviary down the hill, Simmons thought he was going to be ‘‘dealing with chickens,’’ he later told me. What he found instead was himself, through the eyes of the park’s winged trauma victims. He began devoting his days to caring for the parrots, forming attachments that gradually drew him out of his sense of isolation and mistrust and allowed him, in turn, to start connecting with people as well. He and Lindner grew increasingly close, and in 2009 they were married at the sanctuary. Sammy was flower girl. Lindner held a bridal bouquet made of fallen parrot feathers.

‘Parrots have so many social neurons. Their brain is filled with the capacity to mirror their flock.’

Simmons built his first computer in grade school. He joined the peacetime Navy right out of high school, he told me, to spite his father, who wanted him to go straight to college and then law school. He scored so high on his recruitment aptitude tests that the Navy wanted to assign him to a nuclear submarine. Simmons managed, instead, to secure what he believed would be a relatively easy tour as a yeoman — essentially an administrative and clerical position — on an aircraft carrier, until that ship made a sudden turn in early 1991.

The PTSD stemming from his time in the Navy wasn’t formally diagnosed for another two years. A friend suggested that he visit the West Los Angeles V.A. for help. Simmons told me that until then, he had no idea that what he was experiencing had to do with his military service. The regimen of new drugs that were prescribed by a psychiatrist there proved ineffective, and he grew increasingly closed off in therapy sessions that were dominated at that time by long-ignored Vietnam veterans with issues entirely different from those associated with the Gulf War. ‘‘I told my therapist this,’’ Simmons said, ‘‘and he basically said that if I didn’t go down and help out at the sanctuary, he was going to stop treating me.’’

Simmons instantly connected with the yellow-headed Amazon, Joey, who had adopted and raised from infancy two other birds at the sanctuary — a pair of female lilac-crowned Amazon parrots that had fallen from their nest — regurgitating his own food to feed them. For a male parrot to raise two females from another species is a rare display of altruism, Lindner told me, a behavior long thought to be exclusive to humans and other primates.


Kookie, a green eclectus.CreditJack Davison for The New York Times

‘‘Joey came to Serenity Park around the same time I did,’’ Simmons told me. ‘‘That’s the first thing we had in common. I had learned that yellow-headed Amazons are not that friendly, so when Joey made an effort to befriend me, that meant even more. We were different species, but we got each other. I was shy, burned by humans, isolated, angry. Joey had what seemed to me the same attitude. So we bonded. He let me touch him. Only me.’’

Within weeks of his arrival at Serenity Park, Lindner told me, Simmons had pretty much taken over the place. He was up at 3 a.m. every day in the New Directions kitchen, preparing breakfast for all the veterans. Then he came down to the sanctuary and worked there until 6 in the evening, clearing out the compound, building new aviaries and expanding the existing ones.

When I asked Simmons to describe what happens to him when he is with a parrot, he instantly went into one of his signature high-speed soliloquies. ‘‘Here we go,’’ he said. ‘‘Write it down. There are things I have seen that will never leave me. There’s this huge sack of guilt and shame and pain that I carry with me, and I got it when I was 18 years old in Bahrain. Now, when I’m with a parrot, it’s not a total time-change thing, but I do have to act like a 12-year-old boy again. And here’s why. Because parrots are not domesticated animals. They haven’t been bred for hundreds of years to be at my feet.’’ Simmons paused for a sip of Coke, the third one of the night. ‘‘So in order to have a relationship with a parrot, that parrot has to select me. In order for that to happen, that parrot has to be comfortable. I have to come in open and quiet and calm. Much like that 12-year-old boy that met the mean dog next door and never had a problem. Much like that 12-year-old boy that went hiking and saw a mountain lion. I’m acting like the 12-year-old boy again around the parrots, and what that does is help me confront my trauma rather than carry it around. Because now I’m with a psychiatrist, and I’m talking about how this bird didn’t feel so good today and wasn’t very comfortable and was kind of hiding in the back of the cage, and the psychiatrist goes, ‘Hmm, you’re starting to talk about emotions.’ I’m talking about how the bird was feeling, but I’m also transferring my own emotions. So being with the parrots allows me to take that third-person look at my own trauma, which you can never do when you’re whacked out on Vicodin and Budweiser and living under a cement highway bridge.’’

We often think of empathy as a skill rather than the long-ago, neuronally ingrained bioevolutionary tool for survival that it actually is: the ability to inhabit the feelings of fellow beings (the word empathy derives from the Greek en, which means ‘‘in,’’ and pathos, meaning ‘‘suffering’’ or ‘‘experience’’); the ability to feel, for example, their fear over a threat; or thrill over a newly found food source; or sorrow over a loss, which has as much to do with the fabric of a community as any other. Empathy, in this sense, can be thought of as the source of all emotion, the one without which the others would have no register.

The more time I spent at Serenity Park last summer, the more I came to think in terms of the expansive anatomy of empathy. And not just the shared neuronal circuitry that has now been mapped across species, from us to the other primates to elephants and whales and, we now know, to creatures with entirely different, nonmammalian brains, like crows and parrots. I thought, as well, of the extraordinary capacity conferred by that circuitry to recognize and respond to the specific infirmities, both psychic and physical (although those are essentially one and the same) of another species.


Matthew Simmons with Kiki and Phoebe.CreditJack Davison for The New York Times

I got a sense early on at the park of which parrots and veterans seemed most drawn to one another. The way, for example, Simmons said that the lilac-crowned Amazon, Dagwood, came to life around Jim Minick, the former Navy helicopter crewman. But I learned only later about the true depth of such bonds.

‘‘You know, Jim does a great job of hiding how wounded he was,’’ Simmons told me. ‘‘He has tattoos all over the elbow he can’t use anymore, and he won’t talk about it, but at one point he was sitting on the edge of the bed with a shotgun in his mouth and tears rolling down his face. On that same night, he drove his car into a tree, drunk out of his mind. So he comes to Serenity Park, and Jim doesn’t know the history of any of the birds, and which bird loved him at first? Dagwood, the one with a screwed-up wing and a crooked beak. There’s no way to explain it.’’

Jason Martinez, who suffered traumatic brain injuries parachuting into Afghanistan and now suffers from epileptic seizures, was immediately drawn to Molly, an African gray, the only parrot at Serenity Park, he learned only later, with epilepsy. And then there were the daily cheek-to-cheek murmurings between the bedraggled, drawer-bound Goffin’s cockatoo, Bobbi, and a blond 21-year-old ex-Marine named Josh Lozon.

‘‘Let’s talk about Josh,’’ Simmons said. ‘‘A good-looking guy with curly hair. He’s a little scary. He’s so broken, all of his wounds are still hidden. Who gets along with him best? Bobbi, mostly naked, bleeding from her remaining feathers. A bird who looks like a damn pterodactyl that went through a buzz saw.’’

Of all the veterans I encountered at the sanctuary, Lozon was by far the most skittish. The one time I was able to chat with him at length was when I found him early one morning atop an elevated wooden porch, one flight above a work shed, scrubbing the bars of an empty bird cage with a brush. My decision to head up the narrow steps that lead to it effectively trapped him up there.

He joined the Marines, he said, because he ‘‘wanted to hurt somebody.’’ He told me he received an exceptional score on his recruitment aptitude test, which landed him an office job working with computers, a post suited to his intellectual abilities but not his disposition. Sent to the V.A. for evaluation after frequent episodes of insubordination and erratic behavior, he was prescribed mood stabilizers and antipsychotics, neither of which, he sheepishly confided, he was presently taking, thanks to Serenity Park.

He was not able to put into words what exactly went on between him and the parrots. All he kept saying was, ‘‘It’s something about the cages.’’ Feeling his growing discomfort, I descended the stairs. Back on the ground, I looked up at Lozon, who was peacefully cooing and chirping back and forth with Koko, the Australian Adelaide rosella. He suddenly looked down at me. ‘‘They’re in these cages and helpless,’’ Lozon said, ‘‘and it’s not their fault.’’ He paused, and I started away. ‘‘But for me,’’ he continued, ‘‘I think it’s also that when I’m alone with them in those cages, I feel I don’t have to conform to what everyone expects of me. I’m free to be an animal again.’’

In the late afternoon on my last day at the sanctuary, I seemed to be the only one around. I passed Koko in his cage, sounding his particular strains of the park’s ongoing symphony of stranded human speech. I thought then of the numerous anecdotes people have told of wild-parrot flocks learning, via ‘‘cultural transmission,’’ to speak the human words taught to them by reintegrated former pets. In the parks of Sydney, Australia, where there are native wild-parrot flocks, people regularly overhear a ‘‘Hello, darling’’ or ‘‘What’s happening?’’ sounding from the trees above. The early German naturalist explorer Alexander von Humboldt wrote of encountering, during his travels in South America toward the close of the 18th century, a parrot that was the last living repository of the language of the extinct Atures Indian tribe.

All alone now among the sanctuary’s parrots, I got a sudden glimpse of a possible future. One long beyond us and our traumas. A world of winged dinosaurs, soaring and chatting back and forth, their different local dialects inflected here and there with the occasional broken shards of a long lost one: ‘‘Hey, sweetheart.’’ ‘‘Whoa! C’mon man!’’ ‘‘Whatever!’’

Nearing Serenity Park’s exit, I decided to turn back and step inside Cashew’s quarters for a moment. I had only to nestle close to her perch and she immediately hopped on my back. Crisscrossing my shoulders as I had watched her do with Lilly Love, she stopped at one point for what I assumed would be the parrot equivalent of a kiss. Instead, she began to clean my teeth: her beak lightly tapping against my enamel, the faint vibrations strangely soothing. Immediately afterward, she took a brief nap in my shirt’s left breast pocket — it felt as if I’d grown another heart — then re-emerged and crawled to the top of my head. She strolled about there for a time before plucking out one of her own deep blue-green feathers and then descending to gently place it on my left shoulder. I have it still.



from African Grey Parrot Lovers by Faye Cosma



When my bird Beni began plucking I took her to her avian vet. He removed a feather to examine and test. He said, “You mist this bird don’t you?” I said, “Yes how did you know?” He said, “There is mold on her feathers!”
START WITH A FRESH, NEW BOTTLE. Do NOT re-purpose a spray bottle. Cleaners such as Windex, Febreeze, Lysol, Mr. Clean etc. soak into the plastic of the bottles they come in. Even if you have thoroughly washed out the bottle and soaked it in vinegar, it will not remove the remnants of a cleaner that has been absorbed into the plastic.
To think you might be spraying mold and bacteria in their nares and they are inhaling the mist.
***Water should never be left in a spray bottle after use for mold and bacteria to grow.
***Clean the spray bottle every 3 days in this manner.
1. Fill the bottle with 2 parts hot water and 1 part white vinegar. Soak for at least 30 minutes.
2. Spray the solution through the nozzle, then remove the nozzle and soak it too, for at least 30 minutes.
3. Rinse thoroughly and discharge fresh water through the nozzle.
4. Leave apart to dry thoroughly.
1. Remove the bird.
2. Fill the bottle with water and add 10 drops of GRAPEFRUIT SEED EXTRACT.
3. Shake well before each use. Spray papers, then remove them.
This solution can be left in the bottle until it is used up. GSE is a natural germicide and kills and inhibits mold.
1. Fill a bag with white vinegar and tie around the shower head or mister. Soak for 1 hour, rinse.
I got so tired of cleaning that bottle, I started showering instead. Now they take their shower
By Faye Cosma

“Somebody should do something.” by Lisa Moser


I know I am not saying anything that those of us who live the reality of rescue isn’t thinking and doesn’t know. It is our reality, every single day.
We are living a crisis. I have told any number of people over the last few weeks, I feel like that little Dutch boy. I have all 10 fingers plugging holes in the Dike and it is still leaking.
We are experiencing a hemorrhage of birds. They are pouring out of homes, closets, basements, cellars, garages, carports, you name it.
They are outliving owners. They are wearing out their welcome. They are growing up from those adorable little snuggly, cuddly baby birds that were so coveted and turning into large, confused, angry creatures that don’t understand what their place in the world is.
The want to do what Nature is telling them. They live in this grey zone. They are birds who do not know they are birds.
All they have ever known is human contact and interaction. Their confusion grows and builds as does their anger and frustration. One day it boils over and they begin to lash out. They begin to be unpredictable and unmanageable. It is always the Cockatoos…..How many of us have said that?
These are not birds that would prosper and flourish in a sanctuary setting. They have no clue about living in outdoor flights. They have lived their whole life in a home, with a family, their “flocks.” Now their flock is afraid of them so interaction stops. Out of cage time stops. The people who loved them, likely still do love them, at at a loss of how to safely handle them. They are afraid and rightfully so.
Rescues are being flooded with them. Rescues are turning them away because we are full to bursting. People are hardly lining up to adopt an aggressive, unpredictable Cockatoo.
So what are the answers?
I am not saying I have them. I am thinking, crying, soul searching. These are the ones who are making my heart bleed. What are we going to do?
I dream of a way that I can do more. I dream of a way to make a place for THESE guys.
How to start? I don’t know yet. I have some ideas rolling through my head. They are still swirling but I will keep on until they meld into a coherent and solid plan.
All the while more of these babies are being pumped out. I see the ads from the brokers and the breeders and the bird fairs. Those who choose to pretend there isn’t a crisis. Those who stand to gain from trying to convince you how wonderful your life will be if you get a baby Cockatoo. Where will they be 10-15 years from now when you have a psychotic male Umbrella trying to dismember you when you try to change their bowls or clean their cages? Where are they when you neighbors 3 blocks away are calling the police because your Mollucan is making their windows shake? Where are they when he has plucked all of his feathers and opened up his chest in trying to find a way to channel the pain and turmoil that he feels. Where are they as he sits in his cage like a ghost of a living creature so turned inside of himself that he has given up in his spirit?
I will not give up on them. Captivity is what they know. We can all continue to gnash about how they aren’t suited to captivity. Too late, we already ruined that for them. Though they are creatures of the wild we have taken that from them. We have stolen their survival instincts. We have stolen their birthright and they can’t have it back. What they know is to depend on us. Another way we have let the down.
Let’s stop preaching about how they are wild animals that don’t belong in captivity….That line of thinking isn’t valid for them. What we have to start doing is stepping up with answers. We have to step up with support for those that are carrying this burden. We have to work towards answers and solutions.
I hear a lot of blah, blah, blah from a lot of people. DO SOMETHING, DO ANYTHING. HELP someone who IS doing something.

Be the SOMEBODY in “Somebody should do something.”

Everyone Can Do Something


Love Me for Who I AM


This was written by Vicki Knox LeClaire who runs
Miss Vicki’s Parrot Village, Inc

The most heartbreaking things I face on a regular basis revolve around the ‘less than perfect’ birds…not from the birds themselves, but from the humans who encounter them. Here are just a handful of the facts and theories I have about the topic of plucked birds…
1. Don’t feel sorry for a plucked bird to any higher degree than a non-plucked bird. All are captive; all deserve respect, not sympathy. We created the problem, so we need to stand by them. Seeing a plucked bird here, then giving the ‘Bless his/her heart’ is not helping that bird; adopting him/her is.
2. Don’t assume a bird is plucking because he/she is in rescue; that is rarely the case. We have only had two of hundreds, and I am sure other rescues have the same experiences.
3. Don’t assume plucked birds are bored, unhappy, or sick. We don’t see plucked birds in the wild because if they exist, they are plucked out of the gene pool by predators or death; that is natural selection.
4. If your bird is plucking, take your bird to the vet for a full check up, including blood work, to determine if medical causes are to blame. If so, fix them, if not, love your bird as they are. If you are providing a good diet, enrichment, proper sleep, a toxin-free environment, etc. odds are, this is your bird’s ‘normal’. Accepting is and loving him/her as they are is far better for them and you than to constantly be stressing over appearance. Doing this is far less expensive for you than buying every snake oil product out there aimed at ‘fixing’ the ‘problem’.
5. Don’t send your plucking bird to a breeder because you cannot stand how ‘unhappy’ he/she is. Odds are, if you are doing the above, the bird is nowhere near as unhappy as others make you feel the bird is. Sending plucked birds back to breeders is one source of the problem…taking plucked birds into the breeding gene pool that is already messed up, and breeding more birds with the potential genetic predisposition to plucking is only adding fuel to the fire. Mulligan, my M2 that started the rescue was one of these birds frown emoticon
6. Expect it to be a bigger problem in the future. Without the influx of wild parrots into the gene pool and so many breeders not doing their research, we are soon to be facing serious problems from inbreeding. Immunity issues, feather issues, new diseases and abnormalities we have never seen before…hold onto your hats folks…
7. Just love them for who they are. They do it to you every day, just follow their lead

Missing the Ones Who’ve Moved On


Posted on April 15, 2015
from the blog : RAY THE VICKTORY DOG


Our beautiful Sunshine…finally in a home of her own.

If you work in Animal Welfare or Animal Rescue, you know the mixed feelings that come with helping an animal heal enough to move forward into a home of their own. There is joy that the animal you have put so much in to has finally found a family and a safe place to land.  There is a feeling of satisfaction at a job well done.  And there is the grief of turning loose of someone who has become so important in your life.  Don’t let anyone fool you…the pain is there….whether this is your first foster/adoption, or your 500th.

There is always that second of doubt that you are doing the right thing.  Will these people love and cherish your friend the way that you have?  Will they be kind and patient?  Will they provide the right care, attention and food?  Will they appreciate the quirks that make this dog, cat, bird absolutely unique?

To be honest, dwelling on feelings like that can become paralyzing.  It is the beginning of a downward slide which can ultimately lead to hoarding.  The moment you stop reminding yourself that this animal deserves a home of their own, is the moment you begin believing that no one can care for them they way you can.  And you begin putting up road blocks and hoops for potential adopters to jump through.  You make the process so onerous that no one could meet your criteria.  You put so many control measures in place that people stop even trying to work with you.  And the animals suffer.

I am extremely fortunate to work or an organization where the animals who live here are welcome to stay here as long as necessary; forever if they do not find adopters.  But our goal…our wish…our efforts are all geared towards getting them into a home.  My former supervisor once said “we want to adopt to the people who want to adopt from us”.  I constantly remind my staff that we are, at best, an orphanage.  Our birds deserve to be a pampered darling in someone’s home.

One of our criteria at the Parrot Garden that I absolutely will not change is the requirement that people come here to meet the birds.  That allows us to find the best possible match between bird, people and lifestyle.  And many of the people who come do not have the necessary knowledge to properly care for exotic birds.  In a word, they are not ready.  It is our job as caregivers to help them become ready.  To offer the knowledge, resources and skills required to be a great birdie parent.  To that end we have handouts, booklets, and articles to give them.  We send them with food, toys, perching and even sometimes an appropriate sized cage.

We celebrate the adoption. We take pictures to post on social media.  We give the family an adoption certificate.  We exchange email addresses and last minute information about this particular bird.  We tearfully wave goodbye as they back  out of the parking lot.  And all the while a quiet voice in my head is questioning if this is the right home for this bird.  In order to continue to save birds, I have to find a way to still that voice.

And at the end of the day, there is no denying that there is an empty cage,  an open spot, a missing member of our family.  And it hurts.  And it always will.  But the hundreds of successful adoptions we’ve had are only possible because we keep trusting others to help share our load…to make a space for the next incoming bird who needs a safe shelter.

Yesterday two of our long-term residents went home.  To an amazing and dedicated family who have the resources and experience to give them an absolutely fabulous life. I know these kids have hit the jackpot.  But that doesn’t mean I don’t feel their loss, and shed a few tears; missing them.

And today, there are three new birds in our quarantine building.  Birds that desperately needed rescuing.  The only reason I could say “yes” was because of the birds who were going home.  And the cycle continues.  My hope, my prayer, is that someday it will no longer be necessary.

Winning and Losing the War against Breeders from The Squawking Macaw


From The Squawking Macaw
written by Bob Kaegi


Over the past weeks and even years there has been a battle between us in the Avian Rescue Community and the Bird Breeders who continue to add more to the problem we are already aware of, and that is the overpopulation of parrots in the Pet Trade. A battle I may add which we in the rescue community are losing. Some may ask why we are not reaching them. Why are they not hearing us? Some of the answer is Greed, Selfishness, and simply, choosing not to look around and see the devastation they are causing. But there is another reason, one that is more destructive than the breeders themselves.

What could it be?

The answer can be found in what is happening within our own community. The division caused by one or more of these groups who do something that another group or individual doesn’t agree with. There are too damned many who feel they are the self appointed God’s of the Avian Community. There is no right or wrong way of doing things as long as the basics are followed. Proper diets, clean housing, vetting, safe enrichment, home inspections, education, and happy adoptions. As long as all the proper care is being given, what is really all the damned fighting really about?

I have talked too many of those in the “community” and they all agree the problem is simple….. Egos.

There are also too many who think that their way is the only way, or that their vet is the only proper vet. If you don’t follow their “Godly like advise” they will spew venom, and degrade you in whatever manner they can. Mind you there are those who may deserve some chiding because they are simply cons, who are no better than some of the breeders themselves.

Some perform Rescues, off the radar because of those who think they have to know everything that is going on in the community, or are entitled to know everything. Simply put, if they are not controlling it, they will be out to destroy it, along with anyone who supports or is involved in it. I call this Avian Terrorism. Sadly it has become a very real thing.


Many are so busy fighting WITHIN the Community they can’t focus on what really matters. Who would take anyone seriously if they are talking negatively about their own? Hell I wouldn’t…

It is only when WE can truly come together as a community, quit fighting with each other can we focus on the problem at hand. Hell those who are the paid professionals that don’t have our background with exotic birds look at us as a joke because we are too damned busy cutting each others throats. There isn’t a day I don’t read something negative about someone, by someone else or another group who is doing something wrong according to someone else….

We need to fix what is broken with ourselves, before we can make an effort to fix what is broken with anyone else.

There are so many hard working individuals and groups out there doing the “Good Work” and it pains the rest of us seeing them attacked for what? Doing what others preach about, but yet set on the sidelines and comment negatively about. Yes, that is the way to make friends and influence others in a positive manner.

Is it not enough when those who are trying to learn are jumped on and attacked for asking a simple question? But when someone steps up to help another bird, or birds they are attacked for doing such. It is no wonder they will not reach out for help.

We have no chance at winning the war outside of our own community until we can quit fighting amongst ourselves. We are all different in our making, and thinking. We will not always agree on everything that we do, or even how we do it. But as long as the focus is on the mission (i.e. the birds) and we are following the basics for their proper care, what does any of this matter from within?

I’d rather be focusing on the breeders, and groups who still continue to promote breeding, for the pet trade, instead of conservation, and caring for what already exists in the many Rescues and Sanctuaries. That is the battle worth fighting………..


Nothing else really matters… Or should matter.

Squawking Macaw 2015

Disclaimer: As the author of the Squawking Macaw the sharing of the material is allowed, but by doing so it is NOT a promotion, of any group, person or product. It is to be used for educational purposes only in its entirety. The Squawking Macaw does not endorse any entity other than that in the content for purposes of the article.

Bird Shelter Operations – Part 6 – What Is Needed


From The Squawking Macaw by Bob Kaegi

Building Must Haves:

Facility large enough to safely house and secure all birds.
Electric, Ventilation, Air Conditioning or Large Fans for air flow, Heat, Running Water, Bay or Overhead Doors.
Rooms for Vet Care and Exam areas.
Room to set up several temporary Triage Areas for emergency Intake at time of Disaster or Seizure Operations. Areas should be separate rooms for each exam area. Areas can be cyclone fence areas with fencing covered by tarp material to minimize cross contamination from exam areas to exam areas.
Quarantine Areas, or Hot Rooms for Isolation of Ill birds.
Operations Office Areas.
Stationary Tub(s) for cleaning of equipment
Showers and Locker rooms are helpful.
Kitchen and or Food Prep area w/ refrigerator, freezer, and food storage. (This must be a separate area away from any birds or bird areas).
Visiting Area’s for Animal Owners if Disaster Operations.

Animal Supplies:

Animal Carriers.
Proper Sized Cages and Crates for housing. Tables for use of holding crates and cages at proper height.
Perches, Food and Water Bowls, Newspaper.
Tables for Crates to be placed on for easy cleaning around and under tables.
Large, Medium, Small Hook bill Food, Finch, and Dove Food. Pellet is preferred.
Fresh Fruits and Veggies for daily feeding.
Nuts and other treats.
Toys if available, or can be gathered later.
Bird Stands for daily exercise or out of cage time handling. After initial seizure.
Newspaper for Cages
Cage Tags and Marking System
Cordless Dremel Tool for Toenail, and Beak Trims

Office Items:

Laptop Computer, Printer, Internet Access.
Printer Paper
Name Tags
Clip Boards
File Folders
Colored Tapes Vinyl Electrical tape
Computer Label Maker
Permanent Markers
White Boards and Markers
Rolling Filing System.
Legal Pads
Folding Tables
Folding Chairs
Note Books

Cleaning Supplies:

Rolling Garbage Cans and Garbage Bags
Spray Bottles
Shop Vac Cleaners
Bleach, Vinegar, Hand Sanitizers, Antibiotic Dish Soap
Dumpster Delivery, and Pick-up,
Push Brooms, Mops, Mop Buckets, Utility Buckets
High Pressure Washer
Paper Towels

Medical Supplies:

Human and Avian Medical Supplies.
Shoe Covers
Vinyl or latex gloves
Tyvek Gowns for Hot Rooms,
Hair Covers

Tools and Misc. Equipment:

Assorted Screwdrivers
Assorted Pliers
Assorted Wrenches
Wire Ties

Operational Procedures

Set Chain of Command (Should Be Posted where all can see)

Leaders in Command structure should be based on type of Operation, and Training.

If the Operation is a Seizure. The command structure is as Follows:
Investigating Humane Agent
Lead Veterinarian
Shelter Manager. The Shelter Manager should have a minimum of 5 years Experience with Birds and have ICS 100, ICS 200, and NIMS 700 certification, or have Co-Shelter Managers that have either.

During Intake Operations there will be as many teams as permitted.
Each team will consist of the following:
1 Veterinarian, 1 Vet Tech, or Assistant, 1 Photographer, 1 Scribe.
Veterinarian will treat Bird with the Technician or Assistant.
Photographer will Photograph each bird along with its intake ID Number
Scribe will take notes as described by Veterinarian for each case.

Runners will shuttle Birds to either areas such as Housing Unit, Quarantine, or Hot Areas for more serious illnesses.

Housing Unit Care givers will feed and water birds and observe birds in a given area.

If the Operation is a Disaster all the above procedures will remain the same with the exception of Investigating Humane Agent. The lead will be the Shelter Operations Manager.


Volunteers will be used as often as they can be, and in areas where they are best suited. Only after they have been vetted in to the system.
All Volunteers will sign in and out on days they are scheduled.
Volunteers will be assigned an area, and will only work in the assigned area. If they are in an area they are not supposed to be they will be removed, and will not be allowed to return. This is to ensure the integrity of any court case remains in place.

Confidentiality and Social Media Agreement to be signed by Everyone volunteering. Anyone breaking this rule may be terminated, and may be charged with a crime.

Bird Shelter Operations – Part 5 – Expect the Unexpected


From The Squawking Macaw by Bob Kaegi


While I have done everything to include all aspects of what to expect, and what goes on behind the scenes of an operational emergency shelter, it is impossible to cover each and every item. Things happen that cannot be expected to happen. So expect the unexpected.

What I can tell you is if you are going to participate in an upcoming operation that is planned, the best thing I can tell you is rest well the night before if possible. Although I have never been able to do so, as I play every possible scenario through my mind. Eat a hearty breakfast or meal beforehand. Depending on the size of the operation, there may not be a lunch, and dinner may end up being very late.

Dress comfortably; I prefer EMS or Tactical Pants with lots of Pockets, no shorts. Comfortable Socks and Shoes are a must. No Flip flops, or open toed shoes. Besides the fact that you will be on your feet for hours, things get dropped, including syringe needles when things are moving quickly. I again prefer a tactical boot. A long sleeve cotton tee may be more preferable to avoid scratches.

Also you cannot be prepared for the things that you may see that will indeed upset you. Lean on each other your teammates. Talk, share but do not hold it in. Cry if you must. No one who is there is going to judge you. They are there to do the same job. If you have any empathy of animals in distress this will be where it will hit you.

In A Disaster

Things will get out of hand fast, and you may be working to operate without a lot of support in the beginning. I recommend a disaster kit that you can deploy yourself, to at least get started until help arrives or you can get to a shelter that is in operations. You may want to find out if there is a predetermined animal shelter in the event of a disaster in or around your local area. Contact your local Emergency Management Agency, and ask, they may ask you to come in and get signed up to become a disaster worker before you may be allowed to help. Again get the training under your belt that was written in the very first article.

But again first and foremost be sure you and your family and companion animals come first in a disaster, you will be no good to anyone else if you have to worry about your own family.

So Again Be Prepared for Anything, Adapt and Overcome.

Bird Shelter Operations – Part 4 – Security and Safety


From The Squawking Macaw by Bob Kaegi



Again we will discuss the criminal case portion of a shelter operation. After the main primary operation of a raid or criminal case there will still be ongoing parts of an operation that must be handled with a great deal of security.

If you are working in a shelter, you should know everyone in there working with you. If someone is there that doesn’t look like they fit in ask the Shelter Manager if they belong .You may see lawyers on both sides of a case, or others there looking in on the Operations. If you are questioned about anything, do not answer; state that you are just a volunteer caring for the birds. The Humane Agent or Shelter Manager should be the only one talking to any visitors.

One of the most difficult parts of dealing with a case is the Media / Social Media Craze. It is and will always be the job of Broadcast Media to get information, from anybody, and everybody dealing with the case. While they get paid to do their job, as a volunteer it isn’t your job to discuss anything. If you find a camera or microphone in your face, the only response you should have is “no comment”, or” I can direct you to the Shelter Manager “.

Social media is another area you should steer clear of in making any comments of what you hear, or see in the shelter; in some instances you may be asked to sign a media confidentiality agreement. Take it seriously, as anything you may say could land you in front of a judge, and may destroy the very case you as a participant you are a part of. Find out what is within limits or off limits before sharing anything.

Also depending on the case, security of the shelter may come into play. It is important to remember; each side has their supporters, and will do anything to assert their opinions. They may do anything they can to cause trouble for staff and volunteers alike. I have witnessed a shelter being watched, and those who would like to intimidate those who are trying only to take care of the animals in need.

In a Disaster

At some point the family may arrive to either collect their bird or even just want to visit. First they should sign in, and provide some identification; also they need to have some proof of address where they lived in the affected area. They should also be able to provide photos, and or anything that shows proof of ownership.

Remember, animals may have been left behind during the disaster, and Humane Agents or AC’s may have had to remove them.  They may have also been running the streets so making identification maybe difficult, and or tying them back to a certain address.

Things are not as always clear cut in a disaster, however when dealing with the media and social media the principles are the same, direct the press to your supervisor, Public Information Officer, or Disaster Operations.  Don’t post anything on social media about what you are seeing, that is what the Public Information Officer is for, they will make sure information they want out there is posted.

The security and safety is very important not only for you, but for that of each animal you care for, this is why it is important not to talk about anything you see or hear in the shelter.